866-308-4438When taking an order from a new customer, sometimes, we end up discussing other things. Often, questions or concerns regarding purchasing gift baskets from an online retailer are brought up. They often ask how they can feel secure and trusting with a company they have never done business with before. Let’s face it, you are giving your credit card information and expecting someone you don’t know to deliver an important item for you. It can be a little scary right? This article will share a few important factors in selecting the online gift basket company that you will choose to spend your hard earned dollars with.
To take the fear out of the process, I always tell my customers to look for the following at a minimum:
-A money back guarantee- what is their policy if you don’t like it? It doesn’t arrive? The gift basket is damaged on arrival? What if no one is there to receive the gift? All of these policies should be laid out clearly and be easily found.
-Complete company contact information within easy reach. This includes the company name, their mailing address, email address and a phone number. (An 800# is an added bonus) This is not something you want to search for after a problem occurs. You want to ensure that you are able to get in touch with the store beforehand, if you have questions or concerns. You might even choose to call them to talk to a “real” person before placing your first order just to give you that added security.
-Confirmed delivery- Along with giving you an estimated time of delivery, do they provide you with a tracking number for your gift? This will allow you to track the shipment and confirm delivery. This is of utmost important for time sensitive items, but you’ll want the peace of mind of knowing that your gift has arrived and who has signed for it, regardless of whether you need it delivered quickly or not.
Look through the site you have chosen carefully.
If the company that you have selected has done all of the above, rest assured, you can feel confident that they are a legitimate source for gift baskets and will do as they promise. If you would like more information, I would be happy to address your concerns. Please visit:
How do I know when my gift basket will be delivered, you might ask?
In our desire to be open and transparent with our customers, and keep them informed, we offer several shipping options with customer notification. First, if you order your basket by 1pm EST Monday-Friday (excluding holidays), your gift is shipped out that day. If we receive your order after 1pm, on weekends or holidays, it is shipped out the next business day. I am proud to say we have NEVER missed this deadline, even during our busiest Christmas seasons.
Delivery times are based on the distance your gift must travel. The FASTEST way to get your gift baskets deliveredis to choose Guaranteed shipping. Select shipping can have your gift delivered in 1-2 days throughout Canada. It is a guaranteed service and is available for most Canadian destinations.
If you don’t need to guarantee delivery on a certain day, I would recommend our standard ground service. This is the most economical service available with a blanket fee of $12.50 for gift baskets delivered anywhere in Canada. Your basket still ships per our above schedule and gift baskets delivered to Ontario and most of Quebec still get there the next business day, it is just not guaranteed. If your basket is going to Nova Scotia or New Brunswick, it takes about 2-3 days, Newfoundland and PEI can take 4-7, Manitoba and Saskatchewan are approximately 2-3 days, but some remote areas take longer, Alberta is 4 days and most of British Columbia is 5 days. We also offer CANADAPOST shipping for gifts going to RR and PO addresses.
Once your gift basket has been shipped, and as long as you have provided us with a valid email address, you will receive an email from our shipper Canpar. In this email, will be your tracking number, which enables you to track your package, see what time it was delivered and who signed for it. We are available by phone or email any time you have any questions or concerns.
At Boodles of Baskets, our goal is to make your gift ordering, quick, easy and worry free and we are only a phone call away.
Happy Shopping!